01
Acceptance of terms.
These Terms of Service ("Terms") govern your use of the website at clarentlabs.com and its subdomains (the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
These Terms do not govern access to or use of the Clarent platform itself. Platform use is governed by a separately signed agreement between Clarent Labs Ltd and the customer firm (the "Subscription Agreement"). To the extent of any conflict, the Subscription Agreement prevails in respect of platform use.
02
About us.
The Site is operated by Clarent Labs Ltd ("Clarent", "we", "us", "our"), a company registered in England and Wales (company number [PLACEHOLDER — Companies House registration number]), with its registered office at [PLACEHOLDER — registered office address]. You can contact us by email at hello@clarentlabs.com.
Clarent is a technology company. We are not authorised or regulated by the Financial Conduct Authority, the Prudential Regulation Authority, or any other financial services regulator, and we do not provide financial, legal, regulatory, or compliance advice. Content on the Site is for general information only and should not be relied on as advice. Customer firms remain solely responsible for their own regulatory compliance.
03
Scope: the website only.
These Terms cover only the public marketing website. Any product trial, evaluation, pilot, or production use of the Clarent platform requires a separate signed agreement with us. Nothing on the Site constitutes an offer to provide platform services on particular terms; specific commercial terms are agreed individually with each customer firm.
04
Permitted use.
You may access and view the Site for your own information and to evaluate whether to engage Clarent. You agree not to:
- Use the Site for any purpose that is unlawful, fraudulent, or harmful;
- Attempt to gain unauthorised access to the Site, its servers, or any data not intended for you;
- Probe, scan, or test the Site's vulnerability without our prior written authorisation;
- Interfere with the operation of the Site, including by submitting malware, conducting denial-of-service activity, or making automated submissions to forms without our consent;
- Scrape, harvest, or otherwise extract content from the Site at volumes or in ways that impose an unreasonable load;
- Reproduce, distribute, or display content from the Site in a way that suggests endorsement, partnership, or affiliation that does not exist;
- Use the Site to send unsolicited commercial communications to anyone.
Authorised security research is welcome. If you intend to test the Site, please contact security@clarentlabs.com first and we will agree a scope and a safe harbour.
05
Intellectual property.
All content on the Site, including text, graphics, logos, code, design, structure, and the selection and arrangement of materials, is owned by Clarent Labs Ltd or our licensors and is protected by UK and international intellectual property law. The "Clarent" name and the Clarent logo are trademarks of Clarent Labs Ltd.
You may reproduce reasonable extracts of text from the Site for non-commercial reference (for example, a quotation in a regulatory submission, internal procurement document, or press article), provided you credit Clarent clearly and accurately. All other reproduction, distribution, modification, or commercial use requires our prior written permission.
If you provide feedback, suggestions, or comments about the Site or our platform, you grant Clarent a worldwide, irrevocable, royalty-free, perpetual licence to use that feedback for any purpose, without obligation to you. Nothing in this paragraph requires you to provide feedback.
06
Disclaimers.
The Site is provided "as is" and "as available". To the maximum extent permitted by law:
- We do not warrant that the Site will be uninterrupted, error-free, secure, or free from viruses or other harmful components;
- We do not warrant that content on the Site is accurate, complete, current, or fit for any particular purpose;
- Regulatory and legal information on the Site is general; it does not constitute and should not be relied on as legal, regulatory, financial, or compliance advice for any specific situation. You must take your own professional advice before acting.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by the law of England and Wales.
07
Limitation of liability.
Subject to the exclusions in the previous section, our total aggregate liability to you in connection with your use of the Site (whether in contract, tort, including negligence, breach of statutory duty, or otherwise) is limited to one hundred pounds sterling (£100). We will not be liable for any indirect, special, incidental, consequential, or punitive loss, or for any loss of profits, revenue, business, opportunity, goodwill, anticipated savings, or data, even if we have been advised of the possibility of such loss.
These Terms cover only Site use. Platform liability is governed by the Subscription Agreement, which contains its own commercial limitation of liability appropriate to a paid service.
08
Third-party links.
The Site may contain links to third-party websites or resources, for example to regulatory publications such as those of the FCA, the PRA, the Bank of England, the ICO, or to academic and policy sources. We do not control these sites and are not responsible for their content, accuracy, availability, or practices. Inclusion of a link does not imply endorsement.
09
Indemnification.
You agree to indemnify Clarent Labs Ltd and its directors, officers, employees, and agents from and against any claims, damages, losses, and reasonable expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or your misuse of the Site.
10
Termination.
We may suspend or terminate your access to the Site at any time, without notice, if we reasonably believe you have breached these Terms or are using the Site in a way that risks harm to Clarent, to other users, or to third parties. Termination does not affect rights or obligations that have accrued before termination.
11
Changes to these Terms.
We may update these Terms from time to time, for example to reflect changes in our business or in the law. The "Last updated" date at the top of this page reflects the most recent change. Your continued use of the Site after a change constitutes acceptance of the updated Terms. If a change is material, we will give reasonable prominent notice on the Site.
12
Governing law and jurisdiction.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, except that we may bring proceedings in any other jurisdiction to protect our intellectual property rights.
13
General.
If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or, if not possible, severed; the remaining provisions will continue in full force and effect.
A failure or delay by us to enforce any provision of these Terms is not a waiver of our right to enforce that provision or any other provision later.
You may not transfer, assign, sub-licence, or otherwise dispose of your rights or obligations under these Terms. We may transfer ours as part of a corporate transaction (including a sale, merger, reorganisation, or financing) or to an affiliate.
A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Clarent concerning your use of the Site.
14
Contact.
For questions about these Terms: